Support and Assistance for AKTA Systems in Switzerland

Maximize the efficiency of your chromatography equipment with BPM TechCare’s personalized support and guidance.

Why does ongoing support make a difference?

The performance of an AKTA system does not depend solely on its technical condition; it also depends on how it is used on a daily basis. Improper handling, an incorrectly configured method, or an unresolved question can result in wasted time, a purification error, or—worse—a preventable breakdown.

BPM TechCare offers hands-on support for the entire Cytiva (formerly GE Healthcare) product line, ensuring that your teams always have a trusted technical contact—without having to wait for an incident to occur.

BPM TechCare provides service for your malfunctioning AKTA systems: rapid troubleshooting, repairs, diagnostics, and return to service for demanding laboratories.
BPM TechCare provides service for your malfunctioning AKTA systems: rapid troubleshooting, repairs, diagnostics, and return to service for demanding laboratories.

Responsive Technical Support

Not sure about a method? Have a question about the software? Is your system behaving unusually?

Phone and Remote Support

A dedicated contact person to quickly answer your technical questions, without the need for a visit every time.

Help with Configuring UNICORN™ Methods

Support in setting up and optimizing your purification protocols.

Online Outage Reporting Service

A simple, centralized channel for reporting an incident and triggering a rapid response.

Usage Guidelines and Best Practices

Recommendations for minimizing premature wear and ensuring reliable results every day.

Support and Skill Development

Ensure your teams' autonomy and performance over the long term.

User Training

Hands-on sessions on how to use and perform routine maintenance on your AKTA system, as well as best practices to follow.

Support for Getting Started with New Equipment

Dedicated support during system installation or a system upgrade.

Personalized support based on your contract

A level of support tailored to your plan, ranging from one-time assistance to enhanced support.

Multigenerational expertise

Compatible with AKTA Pure, AKTA Avant, and legacy systems such as the AKTA Explorer, Purifier, and FPLC.

Traceability and Compliance in Support Services

For laboratories operating in a regulated environment (GMP, GLP), every significant support interaction can be documented as part of your quality management system.

History of communications and recommendations submitted.

Advice tailored to the requirements of your internal protocols.

Traceability of suggested remote corrective actions.

The Benefits of BPM TechCare

Response Time

Ultra-fast response (24/48 hours)

Legacy Support

Comprehensive coverage maintained (24/48 hours)

Pricing

Optimized and transparent

Proximity

Local expert in Switzerland

Our Answers to Your Most Frequently Asked Questions

Yes, our support expertise covers all generations of AKTA systems, including legacy versions.
In many cases, yes. Remote diagnosis or support often makes it possible to resolve the issue without an on-site visit, or to effectively prepare for the visit if it turns out to be necessary.
You can contact us by phone, email, or through our online trouble-reporting service for prompt assistance.
Yes, we offer training sessions on the use and routine maintenance of your AKTA system, tailored to your teams' skill levels.
Yes, we assist your teams in configuring and optimizing your purification methods using the UNICORN™ software.
Yes, telephone support is included in our standard services, with the level of service tailored to your maintenance plan.
When you choose BPM TechCare, you’re choosing the personal attention and availability of a dedicated contact who understands your equipment and how you use it—with faster response times than a centralized after-sales service.